Technical Engineer (Fulltime)
- Rosmalen (NL)
- Schoten (BE)
Are you passionate about the energy transition and want to contribute to a sustainable future? Xemex is looking for a Technical Engineer (Fulltime)
About Xemex
Xemex is a technology company that has been developing and manufacturing products for monitoring, communicating and managing data for more than 25 years. Our product portfolio is broadly oriented for measuring, monitoring and managing different types of “flows”: electricity, gas, water and thermal. Xemex is strong in innovative and groundbreaking communication solutions when it comes to monitoring and managing energy flows. Xemex is a leader in this field. We are at the heart of the energy revolution and understand the growing need to make energy infrastructures smarter. Energy cost, efficiency and environmental impact are top priorities around the world
What will you do?
As a Technical Engineer, you will be the primary contact for partners and customers experiencing technical issues. You will play an essential role in diagnosing and resolving technical issues, as well as providing professional customer service. Additionally, you will collaborate closely with various Xemex departments to efficiently resolve technical issues, develop customer-oriented solutions, and improve the quality of our services.
Duties and Responsibilities:
- Providing first-line technical support to customers via our ticket system;
- Analyzing and resolving technical issues;
- Contributing to the development of technical documentation and FAQs;
- Performing RMA initiation studies;
- Testing potential solutions, both hardware and software-based;
- Identifying and initiating internal technical escalations;
- Performing root cause analysis;
- Contributing proactively to the improvement of our processes and products
What do you bring?
- MBO or HBO work and thinking level, preferably with an education in Electrical Engineering, Telecom, ICT or a related field;
- Basic knowledge of electronics and IT;
- You are communicatively strong and can substantiate your opinions well;
- You have strong problem-solving skills and have a customer-oriented attitude;
- You have a good command of both the Dutch and English languages, both verbally and in writing;
- You are willing to travel, including to our offices in Rosmalen (NL) and Antwerp (BE);
- Living in Brabant is a plus.
We offer you:
- A hybrid position for 32 – 40 hours per week;
- An attractive salary, supplemented by a pension fully paid by the employer;
- A green company car;
- 30 vacation days;
- Laptop and iPhone;
- A healthy lunch at the office in Rosmalen;
- An informal and dynamic working atmosphere with enthusiastic colleagues.
Do you feel like being part of our success story?
Do you feel like being part of our success story? Then send your CV to solliciteren@xemex.eu. For more information, please contact Anne-May Derksen annemay.derksen@xemex.eu or by phone at 06 25 31 16 38
Burgemeester Burgerslaan 40
5245 NH 's-Hertogenbosch, The Netherlands
Metropoolstraat 11a 2900 Schoten; Belgium