Opportunity for stronger service portfolio through energy management
For many technical professionals, EMS is the reason for expanding and deepening their service, as was evident from the trade fair floor of Solar Solutions 2024. Where Solar Solutions used to be the place for innovation, the search for sustainable customer loyalty through a comprehensive service portfolio is now central. It is clear that professionals are really looking for specific added value. We speak with Fred Spronk, Sales Director Netherlands about what he sees changing in the market.
Sustainable relationship as starting points for conversation.
Xemex was present at the Fair for three days, together with partner organization CAST4ALL. “The conversations with professionals were diverse but had a clear common denominator, says Spronk. “Targeted energy management gives many the opportunity to strengthen their customer relationships. Initially, technical service providers and professionals want to maximize energy efficiency, guarantee the reliability of systems and work cost-effectively. But there is something else that is striking: servicing customers also guarantees that sustainable relationship for them.”
Xemex notices proactive attitude
Xemex recognizes a growing, proactive service attitude within the market. Spronk says about this: “It fits in seamlessly with our company; growth, and not only in terms of business scaling up, but certainly also with a view to that sustainable relationship development. And that also became clear at the fair. Sustainability means closely monitoring developments, sharing knowledge and connecting customers for the long term with a targeted service portfolio. Energy Management Systems are an excellent opportunity for professionals to translate value to the end customer.”
Shift
The focus on Energy Management in the Netherlands is shifting. There is a growing awareness of energy efficiency and the need for sustainable energy solutions. EMS systems that optimize the production, storage, distribution and consumption of energy within a household play an important role in this transition. Spronk says: “Then it is up to parties such as Xemex to strengthen our stakeholders in their customer propositions.”
Strengthening each other
Parties within the energy transition need each other, and sectors are also dependent on each other. Spronk adds: “You can clearly see that the energy transition also includes social innovation. We stimulate and accelerate this development, we are working hard on modules and programs to show technical professionals exactly how our product works so that they can use this knowledge to deepen their market.”
The Netherlands is gradually getting used to it
It became clear at the trade fair that professionals are looking for those long-term relationships. Xemex notices that interest in the Netherlands is growing with regard to smart energy management, the partly conscious shift from monitoring to management. People are taking matters into their own hands when it comes to energy, and the technical professional has a lot to offer now and in the future.